ISO certification

ISO 9001:2008 Certification

A systematic approach to process management

In 2005, Careplus received ISO 9001:2000 certification, proof positive of its thorough compliance in terms of its quality management process, including the documentation and monitoring of each activity, and this, for every sphere of the company's operations.

ISO 9001:2008

Since then, Careplus has received ISO 9001:2008 certification, a more recent version of the International Standardization Organization's (ISO) norm. ISO 9001:2008 is the norm that stipulates a series of standardized requirements to ensure a thorough quality management system, regardless of the area of activity and the size of the organization under consideration.

To find out more about the ISO2001:2008 norm >


Dependable value for our clients

Compliance with the high level requirements stipulated in ISO norms means that a company must constantly adhere to extensive control and monitoring processes with regard to quality.

Overview of the quality assurance process:

  • Contractual documents accurately represent the customer's needs and the company is capable of complying with them.
  • The personnel employed complies with the stipulated requirements and is subject to strict monitoring to ensure satisfaction of the customer's expectations.
  • The equipment, products and services comply with the stipulated requirements; they are verified, stored, and preserved in such a way as to avoid any loss or damage; they are arranged and stored in such a fashion as to demonstrate the compliance of any activity that might impact upon quality.
     

Overview of the monitoring process:

  • Evaluation of the services provided initially
  • Complaint management
  • Monitoring of client dossiers
  • Monitoring the time worked
  • etc.
     

Periodic controls:

  • Evaluation of service quality
  • Evaluation of the personnel
  • Customer satisfaction index survey
  • etc.
     

Satisfied customers, with ample supporting evidence

Owing to Careplus' compliance with these exacting control processes, it today enjoys an enviable reputation for quality. For illustrative purposes, Careplus' 2010 global customer satisfaction index was 81.2%.