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What is ISO 9001?

 ISO 9001 is a globally recognized quality management standard. It helps organizations of all sizes, regardless of the sector, to improve their performance, meet their customers’ expectations, and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continuously improve a Quality Management System (QMS).

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ISO 9001:2015

Since then, Careplus has received the ISO 9001:2015 certification, the most recent version of the standard from the International Organization for Standardization. ISO 9001:2015 is the standard that provides a set of standardized requirements for a rigorous quality management system, regardless of the field of activity and the size of the user organization.

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Compliance with the superior requirements of the ISO standard implies that the company must constantly adhere to extensive quality control and monitoring processes.

Overview of Quality Assurance Processes

  • The contractual documents accurately represent the client’s needs and the company is able to meet them.

  • The staff used complies with the specified requirements and is closely monitored to meet the client’s expectations.

  • The equipment, products, and services comply with the specified requirements; they are checked, stored, preserved to prevent any loss or damage; they are calibrated and maintained to be able to demonstrate the conformity of activities having an impact on quality.

Overview of Follow-ups

  • Evaluation of the first services 

  • Complaint management 

  • Follow-up of client files 

  • Tracking of worked hours

  • Follow-up of employee files

  • Monitoring the effectiveness of business processes

Periodic Checks

  • Quality of Service Evaluation

  • Staff Evaluation

  • Customer Satisfaction Index Survey

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